Care Manager

Position Type: Full-Time
Pay Starting : 22.00 hour based on experience 

Position Summary

Spectrum is seeking a dedicated Care Manager to coordinate behavioral and physical healthcare services for individuals experiencing mental health challenges and chronic health conditions.

Under professional supervision, the Care Manager coordinates treatment activities, participates in clinical staffing, implements treatment plans, provides rehabilitation and supportive services, and maintains accurate client records. This role focuses on helping individuals navigate the healthcare system, improve overall wellness, access appropriate services, and achieve greater stability in their homes and communities.

The ideal candidate has experience in behavioral health, strong communication and organizational skills, and a commitment to providing compassionate, culturally responsive, person-centered care.

Key Responsibilities

Care Management and Treatment Coordination

• Coordinate behavioral and physical healthcare services with primary care providers, psychiatric providers, and other healthcare professionals.
• Assist clients in accessing appropriate medical, behavioral health, and community-based services.
• Gather and analyze information needed for effective care coordination.
• Develop, implement, and update treatment plans under professional supervision.
• Complete initial assessments and reassessments in accordance with documentation requirements.
• Provide clinically appropriate supportive counseling and rehabilitation services.
• Document services, interventions, client progress, and diagnostic concerns using the required DIAP documentation format.
• Participate in client staffing, treatment planning, utilization reviews, and performance improvement activities.

Healthcare Navigation and Wellness

• Help clients navigate the healthcare system and coordinate services across multiple providers.
• Support clients in addressing common health concerns, including obesity, smoking, nutrition, and general wellness.
• Apply behavioral health change techniques to encourage healthier choices and improved functioning.
• Demonstrate an understanding of common physical health conditions and appropriate basic interventions.
• Provide crisis assessment and intervention within the scope of the position and under applicable supervision.
• Demonstrate working knowledge of DSM-5 diagnostic criteria, mental health conditions, and associated signs and symptoms.

Professional Standards and Documentation

• Maintain accurate, timely, and complete clinical documentation.
• Follow agency policies, confidentiality requirements, safety procedures, infection control standards, and performance expectations.
• Comply with applicable federal and state laws, licensing requirements, accreditation standards, RBHA requirements, and payer guidelines.
• Provide excellent customer service and interact respectfully with clients, families, coworkers, and community partners.
• Deliver culturally competent services that respect individual differences, backgrounds, abilities, identities, and beliefs.
• Maintain required clinical productivity standards.
• Participate in required meetings, training, and professional development activities.
• Stay informed about evidence-based behavioral health practices and applicable clinical standards.
• Maintain professional and ethical conduct while working collaboratively with team members and management.
• Maintain an Arizona driver's license and a clean driving record.
• Work flexible hours as required.
• Perform other related duties as assigned.

Additional Responsibilities for High Needs Care Managers

High Needs Care Managers provide additional case management services to adults and children enrolled in the behavioral health system who meet high-needs criteria, including individuals with Serious Mental Illness (SMI).

Responsibilities include:

• Maintain weekly contact with assigned clients through home visits, community visits, medication appointments, and other appropriate contacts.
• Assist adults and youth with transitions into and out of hospitals, jails, and other out-of-home treatment settings.
• Coordinate access to intensive services when clinically indicated.
• Support clients in improving stability and functioning in their homes and communities.
• Collaborate with the Department of Child Safety (DCS), probation and parole departments, the Division of Developmental Disabilities (DDD), schools, healthcare providers, and other community agencies.
• Coordinate and facilitate Child and Family Team (CFT) and Adult Recovery Team (ART) meetings.
• Complete referrals, prior authorizations, and health plan documentation required for service enrollment.
• Collaborate with the clinical team to ensure Integrated Service Plans, CFT/ART meeting notes, and other required documentation are accurate and completed on time.
• Assist in transitioning clients to the appropriate level of case management based on their needs.
• Perform other duties as assigned.

Education and Experience Requirements

Candidates must meet Spectrum's qualifications for a Behavioral Health Technician (BHT). Applicants must meet at least one of the following qualification pathways:

• A high school diploma or GED and at least two years of behavioral health experience, which may include a combination of education and work experience.
• A bachelor's degree in any field and at least one year of behavioral health experience.
• A bachelor's degree in a human services-related field.
• Successful completion of a Behavioral Health Technician training program through an accredited educational institution.
• A master's degree in a human services-related field without professional licensure.

At least one year of behavioral health experience is preferred.

Additional Requirements for High Needs Care Managers

Candidates should have:

• At least two years of experience working as a Care Manager.
• A bachelor's degree in a human services-related field, or an equivalent combination of education and relevant experience.
• The ability to coordinate complex services for adults and children with significant behavioral health needs.

Any required position-specific training not completed at the time of hire must be successfully completed within six months of selection or appointment.

Knowledge, Skills, and Abilities

Qualified candidates should demonstrate:

• Knowledge of behavioral health care management and service coordination.
• Ability to coordinate physical and behavioral healthcare services.
• Understanding of common health conditions, wellness strategies, and basic interventions.
• Strong healthcare navigation and problem-solving skills.
• Ability to provide appropriate crisis assessment and intervention.
• Working knowledge of DSM-5 diagnostic criteria and mental health conditions.
• Strong written, verbal, organizational, and documentation skills.
• Ability to communicate and collaborate effectively with clients, families, providers, and community agencies.
• Commitment to ethical conduct, confidentiality, cultural competence, and person-centered care.
• Ability to work independently within established supervision and professional guidelines.

Work Requirements

• Full-time position.
• Flexible work hours as required.
• Valid Arizona driver's license.
• Clean driving record.
• Compliance with applicable agency, regulatory, and documentation standards.

Join Spectrum

If you are passionate about helping individuals access behavioral healthcare, improve their well-being, and build greater stability and independence, we encourage you to apply for the Care Manager position at Spectrum.

Bring your behavioral health experience, compassion, and commitment to coordinated, quality care to a team dedicated to supporting individuals and families in the community.

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