The Case Manager, High Needs - Children's Behavioral Health coordinates treatment activity, participates in client staffing, implements treatment plans, provides rehabilitation services, provides general healthcare management activities, and maintains client records. As healthcare reform advances and health homes become the norm, the Case Manager, high needs - Children's Behavioral Health is required to expand their capacity in healthcare navigation, build on existing skills in behavior health change, and gain a better understanding of the common health problems and basic interventions for individuals with mental illness and those with chronic health problems.
Case Manager, high needs - Children's Behavioral Health interacts with clients and staff in a culturally competent manner that takes into account factors such as age, developmental or acquired disabilities, religion and spiritual orientation, ethnicity, socioeconomic status, sexual orientation, indigenous heritage, national origin, gender, and gender identity. Enhances professional growth and keeps informed of evidence-based practices in behavioral health field related to populations served and modalities used to include working knowledge of DSM V, and its criteria for mental health disorders. Follows policies and procedures and performs other duties as assigned by supervisor.
Case Manager, high needs - Children's Behavioral Health assists with managing internal requests for providers and assists with coordination of high-needs cases among the department providers. Assists and coordinates with hospital discharges within the department and is responsible for providing a high level of crisis assessments and intervention in community settings.

High Needs Case Managers:

• Provides Case Management services to high needs children enrolled in the behavioral-health system who meet the criteria for high needs.
• Provides weekly contact with assigned clients, which includes home/community visits, attending medication checks, etc.
• Assists youth in navigating admission and then discharge from hospitals or any other out of home treatment placement, in finding intensive services as clinically indicated, and working to decrease behaviors to improve stability in the home & community.
• Coordinates services and collaborates with other involved agencies, such as Department of Child Safety (DCS), Probation/Parole Departments, Division of Developmental Disabilities (DDD), schools, and other providers.
• Coordinates and facilitates Child & Family Team (CFT) Meetings.
• Completes referrals, prior authorizations, and other paperwork required by the health plans to enroll clients in services.
• Collaborates with clinical team to ensure that Integrated Service Plans, CFT Meeting notes, and all required paperwork is completed accurately and in a timely manner.
• Works with clinical team to transfer clients to the appropriate level of case management for that client.
• The Case Manager, high needs - Children's Behavioral Health is a full-time, non-exempt, hourly position typically working Monday through Friday business hours (some flexibility may be offered) and works on-site and in the community. Local travel will be required and company vehicles will be provided and/or mileage will be reimbursed.

Required Qualifications:
2 years experience as a Case Manager and bachelor's degree in human services related field or equivalent combination of experience and education preferred.

• Excellent customer service and client care.
• Must support an access to care model.
• Have or ability to obtain a Level I Fingerprint Clearance Card.
• Must be at least 18 years old, maintain current AZ driver's license, and have an acceptable driving record.
• Maintain approved CPR/First Aid certification.
• Successfully pass background check and drug screen.
• Intermediate knowledge of DSM V diagnostic criteria and demonstrated ability to present clinical case presentation and signs/symptoms of a mental illness diagnosis.
• Demonstrated ability to provide comprehensive and clinically appropriate crisis assessment and intervention activities.
• Basic understanding of common health problems and interventions (i.e. obesity, smoking, nutrition, health promotion/wellness) and demonstration of skills in behavior health change.
• Provides clinically appropriate care management activities including coordination of physical healthcare with Primary Care Physicians both internal and external.
• Understanding of coordination of physical healthcare (fluency and demonstration).
• Ability to navigate healthcare system.
• Able to demonstrate skills in behavioral health change.
• Excellent customer service skills.
• Ability to interact with clients, personnel, and outside agencies calmly, logically, and respectfully utilizing cultural competency.
• Ability to professionally document progress notes in a timely manner.
• Ability to maintain confidentiality.
• Ability to maintain professional boundaries.
• Ability to effectively prioritize workload.
• Microsoft Office/Internet proficiency and excellent computer skills.

We hope you will consider a career with us at Spectrum Healthcare!
We are an equal opportunity employer and committed to providing an inclusive and welcoming environment for all members of our staff, clients, patients, volunteers, and vendors. Spectrum Healthcare is also a drug- and tobacco-free environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person