The Direct Support Provider, under professional supervision, delivers life skills training and support services to clients based on individualized treatment plans. Responsibilities include participating in client staffing, implementing skill-building activities, coordinating with case management, and maintaining accurate documentation of client progress.
The Crisis Response Behavioral Health Worker is additionally qualified as a Behavioral Health Technician (BHT) and is trained to conduct crisis assessments, provide interventions, and support individuals in acute situations.
Level I:
Associate's Degree; OR
High School Diploma/GED with 6 weeks of behavioral health experience; OR
6 weeks of continuous on-site supervision by a qualified behavioral health professional (with at least 6 months of experience)
Level II:
Bachelor's Degree in a behavioral health field; OR
Bachelor's Degree in any field with 1 year of behavioral health experience; OR
High School Diploma/GED with a combination of education and experience totaling 4 years
Relevant coursework may include human behavior, family systems, counseling theory, and substance abuse.
Follow all agency policies, confidentiality standards, and regulatory requirements
Provide excellent customer service at all times
Maintain compliance with federal, state, and accreditation standards (including Joint Commission)
Deliver culturally competent care to diverse populations
Facilitate individual and group life skills training
Support case management activities and client care needs
Assist with personal care and transportation as needed
Participate in client staffing and interdisciplinary collaboration
Maintain accurate and timely documentation
Meet clinical productivity standards
Stay current with evidence-based practices
Conduct self professionally and ethically
Participate in training, supervision, and performance improvement activities
Attend required meetings and trainings
Assist with medication processes within scope
Maintain a valid Arizona driver's license and clean driving record
Perform other duties as assigned
Residential Setting:
Assist with UA testing (within scope)
Support recovery-based activities and programming
Participate in daily living tasks with clients (cooking, cleaning, etc.)
Crisis Response:
Respond to community-based crisis situations
Conduct crisis assessments under supervision
Provide crisis intervention and safety planning
Coordinate higher levels of care, including inpatient placement
Complete all required crisis documentation and communication
Understanding of adult life cycle and development
Knowledge of Family Systems Theory
Awareness of behavioral health conditions and symptoms
Basic understanding of psychotropic medications
Knowledge of substance use and treatment approaches
Ability to identify and respond to crisis situations
Ability to implement treatment plans effectively
Knowledge of community resources and referrals
Skills in teaching independent living and life skills
Ability to plan and facilitate therapeutic activities
Additional (Residential):
Knowledge of addiction and recovery processes
Understanding of UA testing procedures
Additional (Crisis Response):
Basic knowledge of DSM-5
Ability to conduct clinical assessments and crisis interventions
Employees must be able to:
Sit, stand, and move throughout the workday
Occasionally lift up to 15 pounds
Communicate effectively in English (spoken and written)
Use basic computer systems
Work under pressure and time constraints
Manage multiple priorities, including emergency situations
Additional requirements:
Must be at least 18 years old
Must obtain a Level 1 Fingerprint Clearance Card
Must maintain current CPR/First Aid certification (or obtain upon hire)
Reasonable accommodations are available through Human Resources.
All employees must maintain strict confidentiality regarding client and organizational information in accordance with federal laws and internal policies. Information may only be shared on a need-to-know basis with proper authorization.