The Client Support Specialist blended position is responsible for delivering exceptional customer service to patients, handling incoming calls, scheduling appointments, and assisting with client eligibility and verification. They will respond to inquiries via phone, chat, and email, perform data entry tasks, and ensure accurate documentation. This role requires verifying patient insurance coverage, updating benefit information, and serving as a resource for patients regarding coverage and financial options. This role conducts eligibility interviews, completes AHCCCS applications, and provides referrals. Strong communication skills, attention to detail, and a passion for helping people are essential for success in this combined role. Additional duties may be assigned as needed.

The Clinical Supervisor, Crisis Services, assists in planning and managing clinical programs and services, and is responsible for clinical supervision of staff and monitoring of key performance indicators. The Clinical Supervisor is responsible for the submission of required program reports and program compliance for the assigned department(s)/team(s)/program(s).

The Behavioral Health Therapist performs a wide variety of clinical care activities. The Behavioral Health Therapist conducts diagnostic evaluations to assess and assign clients to appropriate levels of care and conducts individual, family, and group services, as needed. Develops and implements treatment plans, provides case management services, and performs coordination of clinical care activities.

The Case Manager - SMI coordinates treatment activity, participates in client staffing, implements treatment plans, provides rehabilitation services, provides general healthcare management activities, and maintains client records. As healthcare reform advances and health homes become the norm, the Case Manager - SMI is required to expand their capacity in healthcare navigation, build on existing skills in behavior health change, and gain a better understanding of the common health problems and basic interventions for individuals with mental illness and those with chronic health problems.

The Crisis Response Specialist, under professional supervision, accepts direct calls from Community Response Network (CRN), law enforcement, first responders and supervisors for prompt community response on a flexible schedule that may include providing client transport to medically necessary services and well checks.

Crisis Response Specialist is able to perform crisis assessments in the community and ED, has strong verbal and written clinical skills, is able to staff cases for inpatient and safe plans with BHMP's and supervisors. Able to work closely with law enforcement, first responders, persons receiving crisis services and their supports under stressful situations at all hours in a professional and calm manor. Crisis Response Specialist is able to write Title 36 applications, has broad knowledge of A.R.S., area resources, funding streams and insurances to either place clients in community with supports, in network or other hospitals according to the level of care needed.