Role Overview:
Coordinates client care under supervision by implementing treatment plans, providing rehabilitation and support services, managing health needs, and maintaining accurate client records. As healthcare evolves, Care Managers expand skills in healthcare navigation and managing common physical and mental health conditions.
Pay: $22.00 an hour
For High Needs Clients:
The Care Manager, under professional supervision, coordinates treatment activity, participates in client staffing, implements treatment
plans, provides rehabilitation services, provides general health care management activities, and maintains client records. As healthcare
reform advances and health homes become the norm, behavioral health Care Managers are required to expand their capacity in
healthcare navigation, build on existing skills in behavior health change, and gain a better understanding of the common health
problems and basic interventions for individuals with mental illness and those with chronic health problems.
EDUCATION AND EXPERIENCE
Care Managers must be a Behavioral Health Technician. At Spectrum, a BHT has: Minimum of a high school diploma and at least 2
years of behavioral health experience (may be combined educational and work experience). OR, An individual with a bachelor's degree
(any) and at least 1 year experience in behavioral health. OR, An individual with a bachelor's degree in a human services related field.
OR, An individual who completes a behavioral Health Technician training program through an educational institution. OR, An individual
with a master's degree in a human services related field and is not licensed.
One year of Behavioral Health experience preferred.
For High Needs Care Managers: two years as a care manager and a bachelor's degree in a human services-related field, or an
equivalent combination of experience and education preferred. Required training for position if not completed at time of hire, must be
completed within 6 months of selection.
POSITION ACCOUNTABILITIES
1. Maintains established agency policies and procedures, confidentiality standards, performance improvement initiatives, safety,
environment of care, productivity standards, management of information, and infection control standards.
2. Always utilizes excellent customer service skills.
3. Complies with federal and state law, accrediting and licensing agencies at all times, to include but not limited to federal
compliance regulations.
4. Provides clinically appropriate supportive counseling to individuals in need, and documents appropriately using the
DIAP format in individuals' medical record.
5. Interacts with clients and staff in a culturally competent manner that considers factors such as age, developmental or acquired
disabilities, religion and spiritual orientation, ethnicity, socioeconomic status, sexual orientation, indigenous heritage, national
origin, gender, and gender identity.
6. Assessments: Under supervision, completes initial assessments and reassessments in compliance with documentation
guidelines.
7. Treatment plans: Under supervision develops implements treatment plan and treatment plan updates in compliance with
documentation guidelines.
8. Ability to document and present treatment interventions and care management so that progress and diagnostic issues are all
clear, understandable, and relate to treatment plan goals.
9. Obtains and analyzes information necessary for care coordination and implements coordination activities with departmental
staff, physicians, state/community, case management coordinators, and other resource agencies as required.
10. Complies with federal, state, RBHA, and payer standards and guidelines.
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Care Manager Reports to Care Management Leadership Team
11. Maintains clinical productivity as defined in the Spectrum Clinical Work Standards.
12. Enhances professional growth and keeps informed of evidence-based practices in behavioral health field related to populations
served and modalities used to include working knowledge of DSM 5, and its criteria for mental health disorders.
13. Always conducts self in professional manner; is cooperative and flexible with team members and management; adheres to
ethical professional standards.
14. Participates in utilization review and performance improvement activities, as assigned.
15. Participates and attends meetings as required or assigned.
16. Maintain Arizona driver's license and clean driving record.
17. Performs other related duties as assigned or requested.
18. Work flexible hours as required.
For High Needs Care Managers
19. Provides High Needs Case Management services to adults and children enrolled in the behavioral-health system who meet the
criteria for high needs including Seriously Mental Ill (SMI).
20. Provides weekly contact with assigned clients, which includes home/community visits, attending medication checks, etc.
21. Assists adults and youth in navigating admission and then discharge from hospitals, jails or any other out of home treatment
placement, in finding intensive services as clinically indicated, and working to decrease behaviors to improve stability in the
home & community.
22. Coordinates services and collaborates with other involved agencies, such as Department of Child Safety (DCS), Probation/
Parole Departments, Division of Developmental Disabilities (DDD), schools, and other providers.
23. Coordinates and facilitates Child & Family Team (CFT) and Adult Recovery Team(ART) meetings.
24. Completes referrals, prior authorizations, and other paperwork required by the health plans to enroll clients in services.
25. Collaborates with clinical team to ensure that Integrated Service Plans, CFT/ART Meeting notes, and all required paperwork is
completed accurately and in a timely manner.
26. Works with clinical team to transfer clients to the appropriate level of case management for that client.
27. Other duties as assigned.
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JOB SKILLS AND ABILITIES
- Provides clinically appropriate care management activities including coordination of behavioral and physical
healthcare with Primary Care and Psychiatric Providers, both internal and external.
- Basic understanding of common health problems and interventions (i.e. obesity, smoking, nutrition, health
promotion/wellness) and demonstration of skills in behavior health change.
- Understanding of coordination of physical healthcare (fluency and demonstration)
- Ability to navigate healthcare system.
- Able to demonstrate skills in behavioral health change.
- Demonstrated ability to provide comprehensive and clinically appropriate crisis assessment and intervention
activities.
- Intermediate knowledge of DSM V diagnostic criteria and demonstrated ability to present clinical case presentation
and signs/symptoms of a mental illness diagnosis.
BASIC JOB REQUIREMENTS
Employees of Spectrum Healthcare should be able to: frequently sit for long periods of time, frequently move from
one location to another within the clinic, occasionally carry a minimum of 15 pounds, constantly participate in ordinary conversation,
frequently participate in telephone conversation, be able to speak, read, and write fluently in English, have basic computer skills, have
acuity in near and far vision, work under stress, work under strict time constraints, work under possible emergent situations, prioritize
workload, evaluate personal/professional strengths/weaknesses in handling personal/professional frustrations.
In addition, employees must: be at least 18 years old. All direct care and client-facing staff must be able to obtain a Level 1
fingerprint card and must maintain current American Heart Association approved CPR/First Aid certification for healthcare providers.
Completely remote staff are exempt from this requirement.
Spectrum Healthcare will provide you with reasonable accommodations should you need them to successfully perform the duties of your position. If you
think you need reasonable accommodations, please make your requests through the Human Resources department.
CONFIDENTIALITY
Personnel of the Spectrum Healthcare Group (SHG) may not disclose information about clients or personnel to anyone
outside the SHG without the person's prior written consent and may not disclose this information to others with in the SHG
except on a "need to know" basis. This includes identifying information concerning current, past or prospective clients or
personnel. This protection is guaranteed under federal confidentiality laws.
DISCLAIMER
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that
may be required of the employee.
Employee Name/Signature and Credentials Date
Supervisor's Name/Signature and Credentials Date
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